Sending an enquiry does not reserve accommodation or confirm a booking. Check the agreed price, inclusions and terms with Aura before paying.
1. Which conditions apply
The standard bands below apply to both accommodation and tours, calculated on the total agreed booking price. They apply to the relevant confirmed accommodation or tour booking unless different peak-season, festival, special-package or supplier terms were clearly communicated and accepted before booking.
The exact 15-, 7- and 3-day boundaries are explained below. No booking or payment is accepted through the website. These terms apply to arrangements agreed under them; a later website change does not automatically alter an existing confirmed booking.
2. Accommodation cancellations
| When Aura receives the cancellation | Time before start | Standard outcome |
|---|---|---|
| 15 days or more before the confirmed start | 360 hours or more | 0% cancellation charge; full refund under the standard schedule. |
| 7 days to less than 15 days before the confirmed start | 168 hours to less than 360 hours | 50% of the total agreed booking price is charged. |
| 3 days to less than 7 days before the confirmed start | 72 hours to less than 168 hours | 70% of the total agreed booking price is charged. |
| Less than 3 days before the confirmed start, or a no-show | Less than 72 hours | No refund under the standard cancellation schedule. |
3. Tours and travel-package cancellations
| When Aura receives the cancellation | Time before start | Standard outcome |
|---|---|---|
| 15 days or more before the confirmed start | 360 hours or more | 0% cancellation charge; full refund under the standard schedule. |
| 7 days to less than 15 days before the confirmed start | 168 hours to less than 360 hours | 50% of the total agreed booking price is charged. |
| 3 days to less than 7 days before the confirmed start | 72 hours to less than 168 hours | 70% of the total agreed booking price is charged. |
| Less than 3 days before the confirmed start, or a no-show | Less than 72 hours | No refund under the standard cancellation schedule. |
4. How the cancellation window is measured
One day means 24 hours. Count back from the confirmed check-in time for accommodation or the confirmed start time for the tour or service, using Indian Standard Time (Asia/Kolkata). For both accommodation and tours, exactly 360 hours (15 days) attracts 0% cancellation charge, exactly 168 hours (7 days) attracts 50%, and exactly 72 hours (3 days) attracts 70%.
The relevant time is when Aura receives an identifiable cancellation request, not when staff later finish acknowledging it. We should provide a written acknowledgement recording that time and the affected booking. Where the start time is missing from a confirmation, ask Aura to clarify it before booking rather than assuming a time.
5. How to request a cancellation
You can request cancellation by email or by calling Aura’s primary business number, as in the original policy. Use the contact details below and provide the booking reference, lead traveller’s name, booked dates and which services you wish to cancel.
A written email record is recommended. If you call, ask for written acknowledgement and keep the time and details of the call. Reasonable checks may be needed to establish that the request comes from the traveller or authorised booking contact.
A request to change dates is different from a cancellation. Ask Aura to confirm availability, the cost difference and any applicable amendment terms in writing before assuming the change is accepted.
6. Charges, components and the refund breakdown
The 50% and 70% cancellation charges refer to the total agreed price of the affected booking, not merely the advance paid. Aura should give a breakdown of money received, the applicable charge and any balance refundable. Any additional payment obligation must be stated in the accepted booking terms.
The standard band of 15 days or more carries no cancellation charge. Do not add an undisclosed service or processing deduction to that band.
For an itinerary with separately priced accommodation, transport or activities, the written confirmation should explain the conditions for each component and which conditions apply to the combined package. Do not apply overlapping charges to the same cancelled service. Any separately non-refundable amount must have been disclosed and accepted before payment.
Voluntary early departure or unused services normally receive no refund under the agreed terms. A provider’s failure to supply an agreed service, cancellation by the provider, or an applicable legal right must be considered separately.
7. Refund method and timing
Approved refunds are processed to the original payment method within 7–10 working days, retaining Aura’s original target. The period starts when the refund is approved and the amount and necessary payment details are confirmed. Aura should communicate the outcome and the refund reference.
Bank or payment-provider posting times can affect when the amount appears in your account. If a refund has not appeared after the advised period, contact Aura with your booking and refund reference. If the original payment route cannot receive it, an alternative should be agreed and securely verified; do not send sensitive payment credentials through the enquiry form.
8. Provider cancellation and unavoidable disruption
Weather, natural disasters, strikes and government restrictions can affect services. Aura should explain what is affected, discuss practical rescheduling or an agreed alternative, and assess amounts recoverable for unused services.
A refund may be limited by disclosed, genuinely incurred supplier commitments. Aura should provide a breakdown rather than assume that every disrupted booking is entirely non-refundable. If Aura or a provider cancels a confirmed service, alternatives and the applicable refund position should be communicated promptly. Statutory rights remain unaffected.
Contact Aura
AURA STAY & HOSPITALITY
Jamallata NawaKadal Srinagar 190002Email info@aurastayskashmir.com or aurastayskashmir@gmail.com
Call +91 889 991 2611 or +91 91861 82238
For a cancellation, include your booking reference and request written acknowledgement. For a privacy request or complaint, describe the issue and the best way to reach you. Privacy requests and complaints: aurastayskashmir@gmail.com or info@aurastayskashmir.com. Aura will give a first response to privacy requests within 7 working days.